Mermaid Wedding Dresses

ALL BRIDAL AND WEDDING DRESSES AND FORMAL DRESSES ARE MADE TO ORDER, EVEN IF A STANDARD SIZE IS SELECTED.  THIS IS BECAUSE WE ALTER/TAILOR THE BUST/WAIST/LENGTH PER ORDER.  STANDARD DRESSES TAKE 12-15 DAYS TO PREPARE AND 12-15 DAYS IN TRANSIT.  UNDER NORMAL CIRCUMSTANCES WE GUARANTEE DELIVERY WITHIN 25-30 DAYS.  

YOU MAY CANCEL YOUR ORDER WITHIN 3 DAYS OF PLACING IT WITH NO FEES.  ONCE WE HAVE STARTED MAKING OR ALTERING YOUR DRESS,  IF YOU NEED TO RETURN A DRESS, PLEASE NOTE THERE IS A 20% RESTOCKING FEE, BECAUSE THE DRESSES ARE ALL MADE TO ORDER, IF YOU CANCEL YOUR ORDER BEFORE IT IS SHIPPED. IF YOU NEED TO RETURN A DRESS AFTER IT HAS BEEN DELIVERED THERE IS A 25% RESTOCKING FEE AND RETURN SHIPPING TO BE PAID BY THE CUSTOMER.  WE DO NOT ACCEPT RETURNS FOR DRESSES THAT HAVE BEEN WORN.

IF YOU NEED YOUR DRESS SOONER, WE MAY BE ABLE TO EXPEDITE IT FOR AN ADDITIONAL FEE (THE COST OF EXPRESS SHIPPING).  WE CAN TELL YOU THE EXACT COST WHEN WE CALL YOU TO DISCUSS THE DATE YOU NEED IT BY.

IF YOU NEED FULL CUSTOMIZATION AND TAILORING PLEASE SEND US THE MEASUREMENTS, WE WILL ALSO CALL YOU AFTER YOU PLACE AN ORDER TO MAKE SURE WE HAVE THE PROPER MEASUREMENTS AND INFORMATION WE NEED.

IF A DRESS NEEDS TO BE REMADE, WE OFFER TO MAKE IT AGAIN ONE TIME AT  FOR THE COST OF FABRIC AND OFFER DISCOUNTED TAILORING AS GOODWILL.  EACH CASE IS REVIEWED BASED ON THE THE REASONS TO RE-MAKE THE DRESS.